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Scheduling an Appointment
Before scheduling an appointment, we ask that new clients and current clients who have a new pet please complete the form below.
Gahanna Animal Hospital offers a wide range of appointment slots, including nights and weekends, to accommodate your schedule. We are open Monday through Friday from 8:00 am until 7:00 pm and Saturday from 8:30 a.m. until 1:00 p.m.
If you are a new client or a current client with a new pet, please email your pet’s complete medical history to clients@gahannaanimalhospital.org or fax it to (614) 471-1907 at least 48 hours before your appointment. Additionally, complete the New Pet Form below to help us learn more about your pet. This allows us to set up your pet’s file and deliver personalized care tailored to their medical needs.
Emergencies
Gahanna Animal Hospital provides emergency care during regular office hours for an additional fee to the standard examination fee. We strive to go above and beyond to accommodate our clients’ pets requiring medical attention. We understand that emergencies can be stressful, and we want to assure you that your pets are in good hands.
In the event that our hospital reaches full capacity during regular hours or if an emergency arises after hours, you will be directed to contact The Ohio State University Veterinary Medical Center at (614) 292-3551 or Medvet at (614) 846-5800.
Waiting Room Safety
For the safety of all pets:
- Dogs must remain on a leash, under the control of their owners, at all times.
- Please keep the leash short with your dog closely by your side.
- We strongly recommend using traditional leashes instead of retractable leashes, as they are easier to maneuver and safer for your pet and those surrounding you.
- If you need a traditional leash, ask a Client Care Representative, and they will provide one for you to use during your visit.
- Cats and pocket pets must remain in their respective carriers. If you do not have a carrier, please inform a staff member, and they will provide you with a temporary carrier for your visit.
Appointment Policy
Gahanna Animal Hospital staff members treat every patient with the utmost love and respect. We work by appointment and try our very best not to keep you waiting. However, when emergencies occur, your scheduled appointment may be delayed while we provide emergency care to the patient in need. We apologize for any inconvenience this may cause, and we hope that you understand that the same level of care would be provided to your pet in an emergency situation.
In an effort to accommodate requests for same-day appointments, we require a phone call, email, or app cancellation 24 hours prior to your appointment time if you are unable to keep your scheduled appointment. We reserve the right to charge a missed appointment fee on the second missed appointment or late cancellation, without adequate notice (24 hours), in a 365-day window. This fee will be reapplied for every subsequent missed appointment or late cancellation per scheduled pet.
Payment Policy
We require payment to be made in full at the time service is rendered. We accept cash, Visa, Mastercard, Discover, American Express, CareCredit, and Scratchpay.