For the safety of the pets and the staff:

The waiting room is divided into separate dog and cat zones.

• Dogs must remain on a leash, under the control of their owners, at all times.
• Please keep the leash short with your dog closely by your side.
• We strongly recommend using traditional leashes instead of retractable leashes, as they are easier to maneuver and safer for your pet and those surrounding you.
• If you need a traditional leash, ask a Client Care Representative, and they will provide one for you to use during your visit.
• Cats and pocket pets must remain in their respective carriers. If you do not have a carrier, please inform a staff member, and they will provide you with a temporary carrier for your visit.

Gahanna Animal Hospital staff members treat every patient with the utmost love and respect. We work by appointment and try our very best not to keep you waiting. However, when emergencies occur, your scheduled appointment may be delayed while we provide emergency care to the patient in need. We apologize for any inconvenience this may cause, and we hope that you understand that the same level of care would be provided to your pet in an emergency situation.

In an effort to accommodate requests for same day appointments, we appreciate the courtesy of a phone cancellation prior to your appointment time if you are unable to keep your scheduled appointment. We reserve the right to charge a physical examination fee if 3 or more appointments are missed without adequate notice in a 365-day window. This fee will be reapplied for every subsequent missed appointment.

We ask that payment is made in full at the time service is rendered. If for some reason you are unable to pay your bill, please inform the doctor before services are provided so that payment arrangements may be considered. We accept cash, checks, Visa, Master Card, Discover, American Express, and Care Credit.